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	James L. Holly, M.D.

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Letters - Improving HCAHPS Scores for SETMA - A Disgusting Event and SETMA's Plan - Carolyn Holly's Response

From: Carolyn Holly
Date: July 18, 2013, 4:42:29 PM CDT
To: "James L. Holly"
Subject: Re: Second day of SETMA's HCAHPS Program July 18, 2013 Who is included in and who is excluded from HCAHPS -- Hospital Consumer Assessment of Healthcare Providers and Systems -- Baptist Healthcare Group

I am more hopeful of your on-going success after reading this. It is putting first things first, & that is that the patient feels their care is in the right hands & place. That's good medicine.

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