JamesLHollyMD.com

	James L. Holly, M.D.

About SETMA Joint Commission Contact Information History Mission Statement Medical Home Scope of Services I-CARE Initiative Infusion Center The SETMA Way - What is it? SETMA's Model of Care Patient-Centered Medical Home The SETMA Approach to Patient Care	In The News Letters Vital Signs - Examiner Publication SETMA's Providers as of January, 2015 SETMA Knows - Abraham Lincoln and Healthcare Analytics SETMA – 1999 – Four Seminal Events PC-PCC Award January, 2015 Vital Signs Spring 2015 Vital Signs Q&A for PC-PCC Award Links to SETMA 2012 eHealth Innovator Award for LESS initiative Handout for Attendees eHealth Conference January 12, 2012 eHealth Initiative 2012 Award Program Application The eHealth Initiative's 2012 Award Letter 2012 National Quality Forum National Healthcare Improvement Award Effective prioritization of performance improvement goals Dashboard to Measure and Manage Whole System Performance Commitment to transparency Date-driven improvement of NQS priorities Demonstration of readiness to assume responsibilities of an ACO Demonstrated results on publicly reported performance measures Public Reporting Quality Metrics for 2009, 2010, 2011 Internally Tracked Reporting Quality Metrics for 2009, 2010, 2011 Complete Application in PDF Format SETMA's Medical Home Pilgrimage 2009 Medical Home Series I 2010 Medical Home Series II 2011 Medical Home Series Two 2009, 2010, 2011 Medical Home Miscellaneous Articles The Dr. and Mrs. James L. Holly Distinguished Professorship Universal American Letter of Transmittal for Support Dr. Holly's Acceptance Address for the 2012 Distinguished Alumnus Award CMS Medical Home Feedback Report Qualify & Cost SETMA questions Influenza Data SETMA I - October 2011 SETMA II - October 2011 Mark A. Wilson Clinic SETMA West - October 2011 SETMA and Fox 4 News - Healthy Living Videos SETMA Advertisements - Display and Video SETMA Announcements Featured Content Archive	Syllabus PC-MH Externship SETMA's MS4 Patient-Center Medical Home Selective Syllabus Introduction to SETMA's Senior Externship and Syllabus An Introduction to the Origins and Beginnings of Southeast Texas Medical Associates, LLP Patient-Centered Communication PC-MH Health Affairs August 15, 2013 Policy Brief -- Health Gap SETMA 8.20.13 Provider Training -- Health Affairs 2.14.13 -- Patient Engagement SETMA Provider Training 8.20.13 during First Senior Medical Student PC-MH Externship Medical Home Coordination Review Tutorial 2011 Medical Home Series Two Teaching Tool for PC-MH Course - Patient Care Activation, Engagement, Shared-Decision Making	Patient Information What Does Patient-Centered Medical Home Mean to You? What Does Patient-Centered Medical Home Mean to You? Health information exchange Patient Rights and Responsibilities Patient Directions Contact SETMA – Secure Texting What is HIPAA? Authorization To Release or Obtain Medical Records Complete Privacy Policy Website Privacy Policy	Presentations Invited Presentations SETMA Provider Training
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Patients - Patient Rights and Responsibilities

Patient Rights

As a patient you have the right:

to be treated with respect, consideration and dignity, free from any abuse or harassment
to be provided appropriate privacy
to have records and disclosures treated confidentially and, except when required by law, to have the opportunity to approve or refuse the release of your records
to be provided, to the degree known, complete information concerning your diagnosis, treatment and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person
to have the opportunity to participate in decisions regarding your health care
to be informed about procedures for expression complaints and grievances, including those required by state and federal regulations
to see a specialist if you request to see one and/or if your primary care provider determines that the seriousness of your care requires such.
to ask for and receive a second-opinion about your diagnosis and/or plan of care
to receive treatment for pain management. The prescription of pain management narcotics will be done in compliance with Texas Medical Board Rule 170. You have a right to review of copy of this Rule which may be obtained from the Board’s website or from your SETMA provider.
to receive a written response to a written complaint which you lodge against a practice or a provider.
to have information available to patients and staff concerning

patient rights
patient conduct and responsibilities
services available at the organization
provisions for after-hours and emergency care
fees for service
payment policies
the right to refuse participation in experimental research
advanced directives
credentials of health care professionals

Patient Responsibilities

As a patient you have the responsibility:

To actively participate in the formulation of your plan of care and treatment plan, including sharing in the decision making about your care. This responsibility is key to your healthcare being delivered in a medical home.
To become an “activated” patient by learning what is necessary for you to know in caring for your health.
To become an “engaged” patient by assuming responsibility for your care.
To engage in a conversation with your healthcare provider where you address all of your concerns.
To notify other treating clinician (s) of your participation in the Medical Home and of your desire for the other clinicians to communicate with your Medical Home of your health needs as assessed by you and the other clinician (s).
To adhere to the plan of care and/or treatment plan which you participated in establishing and with which you agreed to participate.
To recognize that your failure to adhere to your treatment plan and/or plan of care may result in treatment failure and/or with the worsening of your health.
To notify your provider, preferably in writing, if you determinate that you are unable or unwilling to adhere to your plan of care or treatment plan.
To notify your provider, preferably in writing, if a barrier to your adherence to your plan of care or treatment plan exists and/or if you have determined that you cannot or will not follow your plan.
to make full and complete disclosure of your medical history, medications including over the counter and dietary supplements, allergies and symptoms before and during the course of treatment
to accept personal financial responsibility for charges not covered by his/her insurance
to respect the rights of other patients, the health care providers and staff
to understand your health problems to your satisfaction
to notify your doctor about any unexpected changes in your health
to follow the treatment plan prescribed by his/her provider
to inform his/her provider about any living will, medical power of attorney or other directives that could affect care

Complaints and concerns

If you have any concerns about your visit with SETMA, contact

the clinical coordinator at the location of your visit
the Texas Board of Medical Examiners at 1-800-201-9353

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