As part of SETMA’s continuing effort to assure that all patients receive exceptional care by our providers, these questions will be asked of the patient at the time of the Hospital Follow-up Call by the staff of the Care Coordination Department.  This allows our patients to express their own feelings about the care received during their most recent hospitalization.  This is an internal audit that will allow all SETMA providers to evaluate themselves from their patient’s point of view. 

• Did your physician and his/her team explain your care plan to you?  Yes    No
• Did your physician and his/her team answer all of your questions?    Yes    No
• Did your physician and his/her team listen to your questions or comments without interrupting you?  Yes  No
• Did anyone (doctors, nurses or other hospital staff) ask if you have the help you will need at home once you leave the hospital?  Yes   No
• Did your physician give you in writing the symptoms which would make you need to return to the hospital or get immediate help?  Yes   No     Did they explain this in a way you understood?  Yes  No
• During this hospital stay, how often did SETMA’s doctors treat you with courtesy and respect?   Always      Sometimes    Not at all

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