JamesLHollyMD.com

	James L. Holly, M.D.

About SETMA Joint Commission Contact Information History Mission Statement Medical Home Scope of Services I-CARE Initiative Infusion Center The SETMA Way - What is it? SETMA's Model of Care Patient-Centered Medical Home The SETMA Approach to Patient Care	In The News Letters Vital Signs - Examiner Publication SETMA's Providers as of January, 2015 SETMA Knows - Abraham Lincoln and Healthcare Analytics SETMA – 1999 – Four Seminal Events PC-PCC Award January, 2015 Vital Signs Spring 2015 Vital Signs Q&A for PC-PCC Award Links to SETMA 2012 eHealth Innovator Award for LESS initiative Handout for Attendees eHealth Conference January 12, 2012 eHealth Initiative 2012 Award Program Application The eHealth Initiative's 2012 Award Letter 2012 National Quality Forum National Healthcare Improvement Award Effective prioritization of performance improvement goals Dashboard to Measure and Manage Whole System Performance Commitment to transparency Date-driven improvement of NQS priorities Demonstration of readiness to assume responsibilities of an ACO Demonstrated results on publicly reported performance measures Public Reporting Quality Metrics for 2009, 2010, 2011 Internally Tracked Reporting Quality Metrics for 2009, 2010, 2011 Complete Application in PDF Format SETMA's Medical Home Pilgrimage 2009 Medical Home Series I 2010 Medical Home Series II 2011 Medical Home Series Two 2009, 2010, 2011 Medical Home Miscellaneous Articles The Dr. and Mrs. James L. Holly Distinguished Professorship Universal American Letter of Transmittal for Support Dr. Holly's Acceptance Address for the 2012 Distinguished Alumnus Award CMS Medical Home Feedback Report Qualify & Cost SETMA questions Influenza Data SETMA I - October 2011 SETMA II - October 2011 Mark A. Wilson Clinic SETMA West - October 2011 SETMA and Fox 4 News - Healthy Living Videos SETMA Advertisements - Display and Video SETMA Announcements Featured Content Archive	Syllabus PC-MH Externship SETMA's MS4 Patient-Center Medical Home Selective Syllabus Introduction to SETMA's Senior Externship and Syllabus An Introduction to the Origins and Beginnings of Southeast Texas Medical Associates, LLP Patient-Centered Communication PC-MH Health Affairs August 15, 2013 Policy Brief -- Health Gap SETMA 8.20.13 Provider Training -- Health Affairs 2.14.13 -- Patient Engagement SETMA Provider Training 8.20.13 during First Senior Medical Student PC-MH Externship Medical Home Coordination Review Tutorial 2011 Medical Home Series Two Teaching Tool for PC-MH Course - Patient Care Activation, Engagement, Shared-Decision Making	Patient Information What Does Patient-Centered Medical Home Mean to You? What Does Patient-Centered Medical Home Mean to You? Health information exchange Patient Rights and Responsibilities Patient Directions Contact SETMA – Secure Texting What is HIPAA? Authorization To Release or Obtain Medical Records Complete Privacy Policy Website Privacy Policy	Presentations Invited Presentations SETMA Provider Training
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Letters - A Note from Mr. David Frank To Vijay Kusnoor, MD Cardiology, SETMA, LLP

February 28, 2014
By e-mail at 1:16:29 PM CST

“No one is more professional and no one is nicer. He is incredibly competent, very capable and incredibly considerate. It's how I view my friend, Dr. Vijay Kusnoor.

10 Ways to Be the Kind of Leader That Others
- Including Former Peers - Will Want to Follow:

TREAT EVERYONE WITH DIGNITY, RESPECT, AND COURTESY. Value the inherent worth of each person you have contact with. Appreciate the fact that others’ dreams, goals, and feelings of self-worth are as important to them as yours are to you. Adopt the mindset that being “a superior” does not mean that you are superior ... and behave accordingly!

LEAD BY EXAMPLE. Model the work performance, attendance, and conduct that you expect from others. Show people, through your daily behaviors, what it means to have integrity, a strong work ethic, and an unyielding commitment to your organization’s mission and values. WALK THE TALK!

BE FIRM, FAIR, AND CONSISTENT. Avoid playing favorites. Hold everyone - including yourself - equally accountable for following ALL rules and regulations, exhibiting appropriate behavior, meeting ALL job responsibilities, and achieving desired results.

“OWN UP” TO YOUR SHORTCOMINGS. Avoid cover ups. If you make a mistake, admit it ... and then fix it! If you don’t know something, admit it ... and then find out about it! And, if you’re holding an employee accountable for a wrong doing that you, yourself, committed in the past - and he or she calls you on it - respond with: “That’s true. I did do that. And I was wrong, back then ... just like you’re wrong, now.”

FOCUS ON THEIR SUCCESS. Provide everyone on your team with the information, direction, resources, feedback, and support they need to be successful. Create/seize opportunities for team members to learn, grow and develop. Be a teacher ... be a coach.

GET THEM INVOLVED. Whenever practical and appropriate, involve direct reports in decision making, plan development, and problem solving. Solicit their suggestions, ideas, and options. Delegate tasks and responsibilities - along with the commensurate authority.

LISTEN. Hone your listening skills. Focus on understanding the messages your team members (and others) send to you. Demonstrate, by your listening behaviors, that you care what others think, feel, and have to say.

SHOW YOUR APPRECIATION. Acknowledge and thank employees for their efforts and contributions. Let team members know that good work is truly important - and that good workers are valued and appreciated. Celebrate achievement!

RESPECT THEIR TIME. Remember that your team members have important (often difficult) jobs to do and priorities to manage. Don’t expect them to drop whatever they’re doing every time you want something or whenever you feel the need for a meeting. Be a help, rather than a hindrance, when it comes to employee time management.

DO WHAT NEEDS TO BE DONE. When you see or hear of something that requires attention, jump in and deal with it. Don’t procrastinate or offer excuses for not dealing with issues - especially those that are difficult or distasteful. No one wants to follow a leader who shies away from the tough stuff and fails to take care of business.

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